Our instruments allow you to carry out your daily purifications, analyses and research. In order to offer you complete product and service solutions, an internal after-sales service has been created to make your daily life easier and to guarantee an even better durability of our products.

Established in June 2020, the After Sales Service is responsible for the maintenance of all our instruments: PuriFlash, Mass Spec, ICP/MS but also TriVersa. Its action, carried and supported by the commercial grouping of Advion & Interchim under the name “Advion Interchim Scientific”, has enabled it to evolve rapidly and to meet the needs of our customers.

This department is made up of 16 people spread all over the world and is supported by a network of distributors who are experts in our products. Together, they meet your needs:

Julien HUSSON with one of our clients

  • Installation of our Advion Interchim Scientific systems directly at our customers’ sites. With a warranty of one year or more, the service department is at your disposal to ensure that your equipment is operational and to answer your technical questions.
  • Training of customers in partnership with our sales representatives for an easier handling of our systems.
  • If the option of a maintenance contract has been chosen, the team will ensure preventive but also curative maintenance to guarantee a better durability of our products.

Florent COAJOU et Frank PORBECK ayant fini d’installer un puriFlash MS chez un de nos clients

Florent COAJOU and Frank PORBECK having finished installing a puriFlash® MS at one of our customers

Their team spirit as well as their meticulous organization, allow them to respond in a timely fashion with phone and remote support, parts and service visits. This allows them to meet their primary goal: to improve the daily life of our customers.

Thanks to the professionalism and the high quality of this service, our instruments gain in quality and robustness. Indeed, with regular maintenance, the life span of our instruments can easily exceed 10 years.

 

 

You wish to contact this service?

France

Florent COAJOU
Manager Service and Support France
+33 664 825 149
florent.coajou@advion-interchim.com

Germany

Frank Porbeck
Support Manager, Central Europe
+49 172 2493994
frank.porbeck@advion-interchim.com

United Kingdom and other countries

Mark Baumert
Director, European Support
+44 (0) 1279 311 432
mark.baumert@advion-interchim.com

USA

Daniel Eikel
Director Customer Service and Application Development North America
1-877-5ADVION (523-8466)
support@advion-interchim.com

Interested in our instruments?

https://www.flash-chromatographie.com/